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Privacy Policy

Last Updated: August 17, 2026

Welcome to gxenes.shop.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or use our website, place an order, contact us, or use our related services.

Our online store is operated using the Shopify platform, which provides the technology and infrastructure necessary to operate our online store and support e-commerce transactions.

By using our website, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent, we will request and obtain consent in accordance with the applicable legal requirements.

1. Information We Collect

Depending on how you use our website and the requirements of applicable law, we may collect the following categories of information.

Contact Information

When you place an order or contact us, we may collect:

Full name
Email address
Telephone number
Billing address
Shipping address
Other contact information you provide to us

Order and Transaction Information

When you make a purchase, we may collect information relating to your order, including:

Order number
Products purchased
Product quantities
Order amount
Billing information
Shipping information
Payment status
Return and refund information
Transaction-related information

Payment card information may be processed directly by third-party payment providers. We do not intentionally store complete payment card information on our own systems unless otherwise stated.

Account Information

If you create an account on our website, we may collect:

Account name or username
Email address
Password
Account preferences
Account settings

Customer Service Communications

When you contact us, we may collect and retain information contained in your communications, including:

Customer inquiries
Messages
Order-related communications
Return and refund requests
Other information you choose to provide

Device and Technical Information

When you access our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Device identifiers
Network information
Website interaction information

Website Usage Information

We may collect information about how you interact with our website, such as:

Pages visited
Products viewed
Search activity
Shopping cart activity
Referring websites
General website usage information

2. How We Collect Information

We may collect information through the following methods.

Information You Provide Directly

You may provide information when you:

Visit or use our website
Create an account
Place an order
Complete a purchase
Contact customer service
Submit a return or refund request
Subscribe to marketing communications
Participate in promotions
Complete forms on our website

Information Collected Automatically

Certain information may be collected automatically when you:

Visit our website
Browse products
Add products to your shopping cart
Complete a transaction
Interact with website features
Use cookies or similar technologies

Information From Service Providers

We may receive information from service providers that assist us with services such as payment processing, shipping, website hosting, analytics, customer service, security, and other business operations.

3. How We Use Personal Information

We may use personal information for the following purposes.

Order Processing and Customer Service

We may use your information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide order confirmations
Provide shipping updates
Process returns and refunds
Respond to customer inquiries
Provide customer support
Maintain customer accounts
Manage shopping cart functionality

Website Operation and Improvement

We may use information to:

Operate and maintain our website
Improve website functionality
Improve navigation
Analyze website performance
Understand customer interactions
Improve products and services
Develop new features

Marketing

Where permitted by applicable law and, where required, with your consent, we may use your information to:

Send promotional emails
Provide information about products and services
Send marketing communications
Measure marketing campaigns
Provide relevant advertising

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in the relevant communication or by contacting us.

Security and Fraud Prevention

We may process information to:

Detect and prevent fraudulent transactions
Protect our website and systems
Detect suspicious activity
Prevent unauthorized access
Maintain website security
Investigate suspected misuse

Legal Compliance

We may process or disclose personal information when reasonably necessary to:

Comply with applicable laws and regulations
Respond to lawful requests from authorities
Comply with court orders or legal processes
Resolve disputes
Enforce our agreements and policies
Protect our legal rights and interests

4. Legal Bases for Processing

Where applicable data protection laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a contract: For example, processing information necessary to complete and deliver an order.
Legal obligations: Where processing is necessary to comply with applicable laws or regulations.
Legitimate interests: Where processing is necessary for purposes such as website security, fraud prevention, service improvement, and business administration, provided that our interests do not override your applicable rights.
Consent: Where applicable law requires consent, such as for certain marketing or cookie-related activities.

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

Keep products in your shopping cart
Remember preferences
Maintain website functionality
Understand website traffic
Analyze website performance
Improve the customer experience
Support marketing and advertising activities

Depending on your location and applicable law, certain cookies may require your consent before they are used.

You may also be able to manage cookies through your browser settings or available cookie preference tools.

Disabling certain cookies may affect some website functionality.

6. How We Share Personal Information

We may share personal information with service providers and other third parties where reasonably necessary to operate our business, provide our services, complete transactions, or comply with applicable law.

Shopify

Our online store is powered by Shopify. Shopify may process personal information necessary to provide e-commerce, hosting, security, and related services.

Payment Providers

Payment service providers may process payment and transaction information to:

Process payments
Complete transactions
Prevent fraudulent transactions
Provide payment-related services

Payment providers process information according to their own privacy policies.

Shipping and Delivery Providers

We may provide relevant information to:

Warehouses
Fulfillment providers
Shipping companies
Delivery carriers
Logistics providers

This information may be used to process and deliver your order.

Website and Business Service Providers

We may work with third-party service providers that assist with:

Website hosting and technology
Website analytics
Customer service
Cloud services
Website security
Fraud prevention
Business administration

These providers may process personal information only as reasonably necessary to provide their services to us.

Advertising and Marketing Providers

Where permitted by applicable law, we may work with advertising and marketing providers to:

Display advertisements
Measure advertising performance
Conduct marketing campaigns
Provide remarketing services

Where consent is legally required, we will seek the appropriate consent before using applicable tracking technologies.

Business Transactions

Personal information may be disclosed where reasonably necessary in connection with:

A merger
Acquisition
Corporate restructuring
Sale or transfer of assets
Financing
Bankruptcy or similar business transactions

We may also disclose information where required by applicable law or necessary to protect our rights and interests.

7. Shopify Services

Our online store is hosted and powered by Shopify.

Shopify provides the infrastructure and technology necessary to operate our online store and support functions such as product pages, shopping carts, checkout, order processing, and related services.

Personal information may be processed by Shopify and its service providers in accordance with applicable privacy laws and Shopify's privacy practices.

For more information about Shopify's handling of personal information, please refer to Shopify's applicable privacy documentation.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

These third-party services are not controlled by us. If you access a third-party website or service, we recommend reviewing its privacy policy and terms of use.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not operate.

9. Children's Privacy

Our website and services are not intended for children who are below the minimum legal age applicable in their location.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us using the contact information below.

Where required by applicable law, we will take reasonable steps to delete such information.

10. Data Security

We take reasonable technical and organizational measures designed to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no website, online service, or electronic transmission can guarantee complete security.

You should also take reasonable steps to protect your account information and keep your login credentials confidential.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Providing customer support
Maintaining customer accounts
Processing returns and refunds
Preventing fraud
Resolving disputes
Complying with legal and regulatory obligations
Enforcing agreements and policies

When personal information is no longer required, we may delete, anonymize, or securely retain it where required or permitted by applicable law.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information
Request a copy of your personal information
Request correction of inaccurate information
Request deletion of personal information
Request restriction of certain processing
Object to certain processing activities
Request data portability
Withdraw consent where processing is based on consent
Manage marketing communication preferences

These rights may be subject to applicable legal limitations and exceptions.

You will not be denied services solely because you exercise a privacy right where such denial is prohibited by applicable law.

13. European Economic Area and United Kingdom Users

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you may have additional rights under applicable data protection laws.

Depending on the circumstances, these rights may include:

Accessing your personal information
Correcting inaccurate personal information
Requesting deletion
Restricting processing
Objecting to certain processing
Requesting data portability
Withdrawing consent where applicable

Where processing is based on consent, withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

You may also have the right to lodge a complaint with the competent data protection authority in your country.

14. How to Exercise Your Privacy Rights

To exercise an applicable privacy right or ask a question about your personal information, please contact us:

Email: mr01002690978@gmail.com

For security purposes, we may request reasonable information to verify your identity before processing certain requests.

We will respond to privacy requests within the timeframe required by applicable law.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can review and address your concern.

If you are located in the EEA, UK, or another jurisdiction that provides a right to lodge a complaint with a data protection authority, you may also contact the relevant authority in accordance with applicable law.

16. International Data Transfers

Your personal information may be processed, stored, or transferred to countries outside your country or region.

Where applicable law requires safeguards for international transfers, we will use legally recognized mechanisms and appropriate safeguards.

For transfers from the EEA or UK to countries that do not provide an adequate level of data protection, applicable safeguards may include Standard Contractual Clauses or other legally recognized transfer mechanisms.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our services
Changes in technology
Changes in applicable laws
Changes to our privacy practices

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

Where required by applicable law, we may provide additional notice regarding material changes.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Website: tfptvo.shop

Customer Service Email: mr01002690978@gmail.com

We will make reasonable efforts to respond to your inquiry and handle your request in accordance with applicable laws and regulations.

Data Controller: The entity responsible for operating tfptvo.shop and determining the purposes and means of processing personal information.

Where applicable law requires specific business identification information, the Data Controller's legal name, registered address, and other required details should be provided here.