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Terms of Service

Overview

Welcome to gxenes.shop.

These Terms of Service (“Terms”) govern your access to and use of gxenes.shop, including our website, online store, products, content, features, tools, and related services (collectively, the “Services”).

Throughout these Terms, the words “we,” “us,” and “our” refer to gxenes.shop.

Our online store is powered by Shopify, which provides the e-commerce technology and infrastructure used to operate our website and provide our Services.

By visiting our website, creating an account, placing an order, purchasing products, or otherwise using our Services, you acknowledge that you have read and understood these Terms and our Privacy Policy.

If you do not agree with these Terms or our Privacy Policy, please do not use our website or Services.

These Terms contain important information concerning product purchases, payments, orders, intellectual property, limitations of liability, disclaimers, and other matters relating to your use of our Services.

1. Account Registration and Use

Certain features of our Services may require you to provide personal or account information.

By using our Services, you represent that:

  • You have reached the legal age of majority applicable in your country or region; or

  • If you are a minor, your use of our Services is authorized and supervised by a parent or legal guardian to the extent permitted by applicable law.

Depending on the services you use or the order you place, we may request information such as:

  • Email address

  • Shipping address

  • Billing address

  • Contact information

  • Delivery information

  • Payment-related information

You agree that information you provide to us will be accurate, complete, and kept reasonably up to date.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You should notify us promptly if you believe your account has been accessed or used without authorization.

2. Product Information

We make reasonable efforts to ensure that product descriptions and other information displayed on our website are accurate and current.

Product information may include:

  • Product descriptions

  • Product images

  • Specifications

  • Dimensions

  • Features

  • Colors

  • Availability information

Product colors and appearance may vary depending on your device, monitor, browser, screen settings, lighting, and other technical factors.

We may update or correct product information when necessary.

We may also:

  • Update product specifications or descriptions

  • Change product availability

  • Discontinue products

  • Limit available quantities

  • Restrict sales to certain regions where required

  • Correct pricing, technical, or other errors

Such changes will not affect orders that have already been accepted except where permitted or required by applicable law.

3. Orders and Order Acceptance

When you submit an order through our website, you are making an offer to purchase the selected products under the information displayed at the time of purchase.

Submitting an order does not necessarily mean that the order has been accepted.

We may review an order before accepting it. An order is generally considered accepted when we send an order confirmation or otherwise confirm acceptance of the order.

Before completing your purchase, please carefully review:

  • Product selection

  • Product quantity

  • Shipping address

  • Billing information

  • Contact information

  • Payment information

Where permitted by applicable law, we may cancel or adjust an order due to circumstances such as:

  • Product availability issues

  • Payment authorization failure

  • Incorrect pricing

  • Technical errors

  • Suspected fraudulent activity

  • Shipping restrictions

  • Incorrect information provided by the customer

  • Other circumstances beyond our reasonable control

If we cancel an order after payment has been received, we will provide an applicable refund in accordance with our Return and Refund Policy and applicable law.

If you receive a defective, damaged, incorrect, or otherwise non-conforming product, please contact us and refer to our Return and Refund Policy.

Unless otherwise stated, products purchased through our website are intended for personal or household use.

4. Prices and Payment

Product prices and other pricing information displayed on our website may change from time to time.

The applicable price for your order is generally the price displayed when you submit the order, subject to any applicable taxes, shipping charges, or other fees disclosed during checkout.

Depending on your location and applicable law, additional charges may include:

  • Applicable taxes

  • Shipping charges

  • Customs duties

  • Import charges

  • Government-imposed fees

  • Other applicable charges

Where applicable, additional charges will be displayed during checkout or otherwise communicated before you complete your purchase.

Promotional offers may be subject to separate terms and conditions. If the terms of a specific promotion conflict with these Terms, the specific promotional terms will apply to the extent of the conflict.

You agree to provide accurate and complete payment information when placing an order.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method;

  • The payment information you provide is accurate;

  • You authorize the applicable payment provider to process the transaction.

We may use third-party payment providers to process payments. Payment processing may also be subject to the terms and privacy practices of the relevant payment provider.

If payment cannot be successfully authorized or completed, we may be unable to process the order.

If a pricing, listing, or technical error occurs, we may correct the error. Where permitted by applicable law, we may cancel an affected order and refund any amount already paid for that cancelled order.

5. Shipping and Delivery

We will make reasonable efforts to process and ship accepted orders within the estimated timeframe provided on our website.

Delivery times may vary depending on:

  • Destination

  • Shipping method

  • Product availability

  • Carrier operations

  • Weather conditions

  • Customs procedures

  • Other circumstances outside our reasonable control

Estimated delivery times are not guaranteed unless expressly stated otherwise.

You are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of incorrect or incomplete information provided by you, additional delivery charges or other reasonable costs may apply where permitted by applicable law.

For more information, please refer to our Shipping Policy.

6. Returns, Refunds, and Withdrawal Rights

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

If you are located in the European Economic Area or another jurisdiction that provides statutory consumer rights, applicable mandatory rights will not be excluded or limited by these Terms.

For eligible EU consumer purchases, statutory withdrawal rights may apply. Please refer to our Return & Refund Policy for further information.

Nothing in these Terms is intended to restrict any mandatory consumer rights that apply to you under applicable law.

7. User Conduct

You agree to use our website and Services lawfully and responsibly.

You must not:

  • Use the website for unlawful purposes;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with the operation or security of the website;

  • Upload malicious code, viruses, or harmful software;

  • Use automated systems to improperly access or collect website information;

  • Provide false or misleading information;

  • Attempt to commit fraud;

  • Misuse promotions, discounts, or other offers;

  • Infringe the rights of other users or third parties.

We may take reasonable action where we believe that a user has violated these Terms or applicable law.

8. Intellectual Property

Unless otherwise stated, the content available through our website, including:

  • Text

  • Product descriptions

  • Graphics

  • Logos

  • Images

  • Website design

  • Layout

  • Software

  • Other website materials

is owned by or licensed to us and may be protected by applicable intellectual property laws.

You may access and use the website for personal and lawful purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without appropriate authorization, except where such use is permitted by applicable law.

9. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment services, or other external services.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services that we do not operate.

You should review the applicable third-party terms and privacy policies before using those services.

10. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available.

However, to the extent permitted by applicable law, we do not guarantee that:

  • The website will always be available;

  • The website will be completely free from errors;

  • Website content will always be current;

  • All website features will operate without interruption;

  • The website will be free from technical issues or security risks.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited under applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for losses arising from circumstances beyond our reasonable control, including:

  • Internet or network failures

  • Carrier delays

  • Customs delays

  • Natural disasters

  • Government actions

  • Technical failures

  • Third-party service interruptions

  • Other events outside our reasonable control

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms limits liability for matters that cannot legally be limited or excluded, including mandatory consumer rights.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising from your unlawful use of our Services or your violation of these Terms.

This provision does not apply to the extent that applicable law prohibits or limits such responsibility.

13. Privacy

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and process personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes to our Services

  • Changes to our business

  • Changes in technology

  • Changes in applicable laws

  • Updates to our business practices

When we make changes, we will update the relevant version of these Terms.

Your continued use of our Services after updated Terms become effective may constitute acceptance of the updated Terms to the extent permitted by applicable law.

If applicable law requires additional notice or consent for material changes, we will provide such notice or obtain such consent as required.

15. Governing Law and Consumer Rights

These Terms will be governed by applicable laws, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction with mandatory consumer protection rules, nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded.

Any dispute will be handled in accordance with applicable law and any mandatory consumer protection rules applicable to you.

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to comply with applicable law.

The remaining provisions will continue to apply to the extent permitted by law.

17. Contact Us

If you have any questions about these Terms of Service, your order, our products, or our Services, please contact us:

Website: gxenes.shop

Customer Service Email: mr01002690978@gmail.com

We will make reasonable efforts to review and respond to your inquiry.

Last Updated: August 17, 2026