Return & Refund Policy

Thank you for choosing our products.

To provide you with a worry-free shopping experience, we offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unworn, and free from any damage caused by misuse.

• The item must be returned in its original condition, including all accessories, tags, and original packaging.

• A valid proof of purchase, such as your order number or receipt, must be provided.

We reserve the right to refuse a return if the item has been used, damaged by improper handling, or is missing parts or accessories that affect its resale value.

2. How to Request a Return

To request a return, please contact us first at:

Email: a01025625076@gmail.com

Please include the following information in your email:

• Order number

• Product name

• Reason for the return

• Photos of the product (if the item is defective or damaged)

Once your request has been approved, we will provide detailed return instructions and the return address. If applicable, a return shipping label will also be provided.

Please do not return any items without prior authorization from our customer service team, as unauthorized returns cannot be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive any of the following, please contact us as soon as possible after delivery:

• The item was damaged during shipping.

• The product is defective or has a quality issue.

• You received the wrong item.

• Parts or accessories are missing, or the quantity is incorrect.

After verification, we will arrange a replacement, exchange (where applicable), or refund as quickly as possible.

4. Non-Returnable Items

Due to the nature of certain products, the following items are generally not eligible for return:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized products

• Personal care and hygiene products that have been opened

• Hazardous materials, flammable liquids, or gases

• Other items that cannot be returned under applicable laws and regulations

The following items are also non-returnable:

• Clearance or final sale items (unless otherwise required by law)

• Gift cards

If you are unsure whether your item is eligible for return, please contact us before submitting your request.

5. Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, please return the original product first. Once your return has been approved, you may place a new order for the desired item.

6. European Union 14-Day Right of Withdrawal

If your order is delivered to a member state of the European Union, you are entitled to the 14-day Right of Withdrawal under applicable EU consumer protection laws.

You may cancel your order or return your purchase within 14 days of receiving the goods without providing any reason.

Returned items must be:

• Unused

• Unworn

• With all original tags attached

• In their original packaging

• Accompanied by proof of purchase

Please note that certain products may be exempt from the Right of Withdrawal in accordance with applicable law.

7. Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If your refund is approved, it will be processed to your original payment method within 10 business days.

Please note:

• Your bank or credit card issuer may require additional time to process the refund.

• The time it takes for the funds to appear in your account depends on your payment provider.

If you have not received your refund within 15 business days after your refund has been approved, please contact us at:

Email: a01025625076@gmail.com

We will be happy to assist you.

Contact Us

If you have any questions regarding returns, refunds, or your order, please feel free to contact us.

Customer Support Email: a01025625076@gmail.com