Return & Refund Policy

Thank you for choosing our products.

We are committed to providing a reliable shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the product in accordance with this Return & Refund Policy and applicable consumer protection laws.

1. Return Eligibility

Unless otherwise required by applicable law, returned products should meet the following conditions:

• The product should be unused and in its original condition.

• The product should not have been damaged due to misuse, improper handling, or unauthorized modifications.

• Where applicable, original accessories, manuals, tags, and packaging should be included.

• Proof of purchase, such as an order number or receipt, may be required.

If a returned product has been used or damaged beyond what is reasonably necessary to inspect its nature, characteristics, and functionality, any applicable reduction in the refund amount will be handled in accordance with applicable law.

Nothing in this policy limits any mandatory statutory consumer rights.

2. How to Request a Return

Before returning a product, please contact our customer service team:

Customer Service Email: mr01002690978@gmail.com

Please provide:

• Order number

• Product name

• Reason for the return

• Photos or videos, if the product is defective, damaged, or incorrect

After reviewing your request, we will provide the appropriate return instructions and return address.

Please do not send a product to an address other than the return address provided by our customer service team, as this may delay the processing of your return.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if:

• The product was damaged during delivery.

• The product is defective or does not function as described.

• You received a product different from the one you ordered.

• Parts, accessories, or quantities are missing.

After reviewing the issue, we may provide an appropriate remedy, such as a replacement, sending missing parts, repair, or refund, depending on the circumstances and applicable law.

For defective or non-conforming products, your statutory rights remain unaffected.

4. Products That May Be Excluded From Voluntary Returns

Certain products may be excluded from voluntary returns where permitted by applicable law, including:

• Perishable goods, such as food, flowers, or plants

• Products made to the customer's specifications or clearly personalized products

• Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed

• Products that cannot be returned due to their nature or applicable legal requirements

• Hazardous materials, flammable liquids, or gases, where applicable

Any statutory exceptions to the right of withdrawal will apply only where permitted by applicable law.

5. Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, you may request a return where eligible and place a new order separately.

Your statutory consumer rights remain unaffected.

6. European Union 14-Day Right of Withdrawal

If you are a consumer purchasing from our store and the applicable law of an EU member state grants you a statutory right of withdrawal, you generally have the right to withdraw from the purchase within 14 days after receiving the product, without providing a reason.

To exercise this right, please contact us within the applicable withdrawal period:

Customer Service Email: mr01002690978@gmail.com

After notifying us of your withdrawal, the product should generally be returned without undue delay and in accordance with the applicable legal requirements.

You may be responsible for the direct cost of returning the product where permitted by applicable law.

When exercising the right of withdrawal, you may be liable for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product, where permitted by law.

The refund will be handled in accordance with applicable EU consumer protection laws, including any applicable rules regarding the original delivery charges.

Certain products may be exempt from the statutory right of withdrawal under applicable law.

Nothing in this policy is intended to exclude, restrict, or limit any mandatory consumer rights available to you under applicable law.

7. Refunds

Once we receive the returned product, where applicable, we will review the return and process the refund in accordance with this policy and applicable law.

If a refund is approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Where the statutory 14-day right of withdrawal applies, refunds will be processed in accordance with the applicable legal requirements.

If you have not received an approved refund after a reasonable processing period, please contact us:

Customer Service Email: mr01002690978@gmail.com

We will check the status of your refund and assist you as soon as possible.

8. Contact Us

If you have any questions about returns, refunds, defective products, withdrawal rights, or your order, please contact our customer service team:

Customer Service Email: mr01002690978@gmail.com

We will review your request and provide assistance in accordance with our policies and applicable consumer protection laws.